Exchange Policy

Thank you for your order - we hope you’re happy with your purchase! However, if there’s an issue with your items, please review our policy below.

EXCHANGES

If your item arrives damaged, defective, or in the wrong size due to our error, you are eligible for exchange. We do not require you to return the item.

CONDITIONS:

1.Contact us at support@jewilio.com or reach out via our live chat within 14 days of delivery.

2.Include your order number and clear photos of the issue.

3.After we approve your request, we’ll ship the replacement to the same address on your order, completely free.

CONTACT US: If you have any questions or need further assistance, please contact our customer service team at support@jewilio.com. We're here to help!